What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Manoj K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2023
Ease of Customization. Easy to Implement
Likeliness to Recommend
What is your favorite aspect of this product?
1) Ease of Customization 2) Report Templates
What do you dislike most about this product?
Product is excellent, but:- 1) Post purchase experience/support is not great 2) Service focus needs to improve, not just sales 3) Implementation is just a formality, that should be smoothened to Client's satisfaction
What recommendations would you give to someone considering this product?
Great Product, Easy Customization But, keep low expectations from post sales support or implementation angle
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Includes Product Enhancements
Deepika T.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Easy to use Cost effective User friendly
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM stands out by being user-friendly, affordable, and highly customizable. Unlike other products, it doesn't require a tech expert to set up or use. You can tailor it to match your unique business needs without coding. Zoho CRM also offers a wide range of integrated tools, like email, analytics, and social media, making it a one-stop solution. Moreover, it's cost-effective, even for smaller businesses. You get access to advanced features like sales forecasting and AI-driven insights without breaking the bank. In simpler terms, Zoho CRM combines ease of use, flexibility, and affordability, making it a top choice.
What is your favorite aspect of this product?
Easy customization Easy to use Cost effective Mobile application
What do you dislike most about this product?
Nothing , ZOHO CRM works fine for me
What recommendations would you give to someone considering this product?
Set the criteria and plan choose the plan make all documents prior set all of your requirement market research
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Saves Time
𝐌𝐚𝐧𝐨𝐣 𝐊.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: Business Leader or Manager
Submitted Oct 2023
Best Report Templates & Easy to implement
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
1) Zoho gives a lot on good report Templates 2) Customization is easier 3) Mobile implementation is well supported
What is your favorite aspect of this product?
At the end of the day, any CRM is most effective, when you are able to view & analyze data properly. In Zoho CRM, the Report Management is so user friendly that you can use it precisely..
What do you dislike most about this product?
At some places: 1) Sales Team is not as good as the product 2) User interface can be more User Friendly
What recommendations would you give to someone considering this product?
Take a Demo, use the product yourself first (process upto the reports creation and templates). Compare the same with others. Then take a call
Pros
- Continually Improving Product
- Unique Features
- Client Friendly Policies
- Helps Innovate
