What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Muhammad F.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2023
Effective Customer Management Tool
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is easy to learn and has built-in artificial intelligence offering a wide range of tools for contact management and customer communications. It allows to build and execute macros for repetitive tasks, or write your own custom functions. It simplifies complex data entry processes.
What is your favorite aspect of this product?
Zoho comes with all desirable features which a user may expect from a CRM software. It is allowing for multiple roles for users, easy to use, user friendly interface, flexible, facilitates macros for repetitive tasks, customizable dashboards and drag-and-drop modules.
What do you dislike most about this product?
Learning curve may be reduced if Zoho maintains rich video tutorial library, further customer service is not sufficiently responsive. Zoho CRM dashboard is not as robust as other competitors have further it has some bugs need to be resolved. Mobile app needs improvement like giving proper notification. Integration with external CRMs and third party systems are limited. Free and cheaper plans have lot of restrictions.
What recommendations would you give to someone considering this product?
Zoho CRM is a cloud-based 360 degree customer relationship lifecycle management solution that is simple, user friendly, intuitive, and cost effective. One can build his/ her own version of Zoho CRM, it facilitates making sell process smarter, automated, and faster, efficient management of contact and lead, email integration and detailed analytics.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Kim P.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2023
Jack of All Trades, Master of None
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM can do it all. It can handle credit card payments and subscriptions. It can do video meetings and software application development. It can do project management and contract building. It can do online signing and spreadsheets. It even has a telephony system. As such, not even Google Workplace comes close. This is what initially attracted to it. We had a complex suite of tools that integrated more or less seamlessly one with another and it made sense to go with a place that could provide us with all the tools we needed under one roof.
What is your favorite aspect of this product?
In terms of cost, it's hard to argue against ZohoCRM. If you can live with its quirks, the price is unbeatable when you look at everything it does. If you look at Google Workplace that gives you a lot of the same tools as Zoho, you would still need to get a decent solution for your CRM, payment management, accounting, project management, live chat, social media calendar, marketing funnel and email marketing.
What do you dislike most about this product?
It promises the world, but gives you an average experience. We expected that all the tools would talk to one another seamlessly, but they don't, really. We might have been better off to look for specialist solutions and piece together 3 or 4 big pieces
What recommendations would you give to someone considering this product?
Think very carefully about the compromise you are making by getting all the tools you could possibly need, but none of them do exactly everything you might need very well
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Cons
- Less Reliable
- Commodity Features
- Wastes Time
- Role: Sales Marketing
- Industry: Apparel
- Involvement: IT Leader or Manager
Submitted Sep 2023
Easy to use product
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
