What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Michelle O.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
Great product for lead management
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho has a lot of great features, you can customize emails and integrate with Gmail to track directly on the appllication
What is your favorite aspect of this product?
when we started an initiative called close the loop we were able to customize the deals fields to add a close the loop and improvement suggestion filed that updated realtime
What do you dislike most about this product?
when they updated there wasnt so much training materials to go by we had to get their team to train us
What recommendations would you give to someone considering this product?
Great tool for tracking across all customer facing department especially for sales and recruitement
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark W.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2023
A tier One CRM for a quarter of the price
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
A comprehensive end-to-end CRM tool with anything you could ever need and more without the extortionate pricing of the big named products
What is your favorite aspect of this product?
Ease of use and ability to find whatever you need then and there. End-to-end campaign management and control
What do you dislike most about this product?
Nothing as everything I cannot do such as versioning of documents etc - is all there you just need to look for it.
What recommendations would you give to someone considering this product?
Start small and build up additional features and functionality uses as there is everything you need amidst the product and to 'Big Bang' the adoption will leave staff on the starting blocks.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Josemar S.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jul 2023
Very clear and friendly UI
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Friendly UI, clear funcionality, continuos improvement
What is your favorite aspect of this product?
possible to customize and develop
What do you dislike most about this product?
Price e a highest
What recommendations would you give to someone considering this product?
I recomend the product is very usefull
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
