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Zoho CRM Logo Award Winner Product Badge
Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Zoho CRM
8.8 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details


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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

Up 2
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
89%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

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2% Negative
6% Neutral
92% Positive

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Lead Management

85

Activity and Workflow Management

84

Sales Management

84

Customer Service Management

84

Account and Contact Management

83

Marketing Management

82

Analytics and Reporting

82

Telephony and Call Center Management

81

Mobile

79

Quote Contract and Proposal

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Breadth of Features

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Ease of IT Administration

81

Availability and Quality of Training

79

Vendor Support

78

Zoho CRM Reviews

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2025

Best for multi channel communication

Likeliness to Recommend

6 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chloe A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Pipeline Dreams: How Zoho Helps Us Convert Smarter

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM has quietly become one of the more stable parts of our client management toolkit. While it’s not the flashiest CRM out there, it plays really well with our lead generation workflows—especially when we’re pulling leads from organic sources and routing them to sales. It bridges the gap between what I track (sessions, clicks, conversions) and what our AE team needs (calls booked, deals closed).

What is your favorite aspect of this product?

I really appreciate how flexible the modules are. We customized fields to reflect each campaign type—SEO audits, brand packages, content retainers—and now the CRM actually reflects how we talk as a team.

What do you dislike most about this product?

The only real downside? The UI can get a little cluttered if you’re not intentional about your layout

What recommendations would you give to someone considering this product?

If you’re part of a team that’s trying to prove SEO isn’t just vanity traffic, Zoho CRM is a solid way to bring those dots together. It’s not going to win any design awards, but it’ll help you track what matters—and automate more than you expect.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Andrew A.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use, great features and affordable.

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

User friendly interfaces requiring minimal training and enhancing ease of learning and use.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Nothing so far.

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Zoho CRM Comparisons

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