What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Jenny B.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2023
Zoho CRM tracks sales activity effectively
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Users of Zoho CRM can approach problems in business from a variety of angles and find answers for a wide range of management tasks. It's a convenient way to centralize our contact information for prospects and clients. In terms of business administration, it is applicable to both large and small enterprises. Purchase orders, delivery notes, and invoices are all within our capabilities.
What is your favorite aspect of this product?
For almost two years, I had the great fortune of using Zoho CRM, especially for E-mail marketing, as well as for supervising and performing the sales analytics on a monthly, quarterly, and yearly basis. It's a good practice for me to keep tabs on all of the messages I've sent out to users via email.
What do you dislike most about this product?
Investing in the full Zoho suite or only the apps you need isn't always the best choice. Finding the correct software for the job might be challenging when there are so many options within a single suite. The most user-friendly experience would have a notification setting.
What recommendations would you give to someone considering this product?
The most user-friendly aspect of Zoho CRM is that it allows me to review all sales-related activity with my entire team. It's simple to follow up on a purchase. The greatest all-in-one suite for running a company.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Saves Time
Cristiana Elena S.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2023
Affordable software but not an integrated CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is very similar to the other basic CRM softwarw out there. It is more comprehensive than Monday.com but poorer in many features than HubSpot.
What is your favorite aspect of this product?
Thw fact that it is affordable.
What do you dislike most about this product?
The interface is not very intuitive and it lacks marketing automation tool.
What recommendations would you give to someone considering this product?
If you are looking for a project management tool that provides space and colaboration features for the entire team, then this is perfect.
Pros
- Reliable
- Respectful
- Fair
- Trustworthy
Cons
- Charges for Enhancements
- Inhibits Innovation
- Slower Product Innovation
Chris D.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Mar 2023
Zoho CRM is great for all company processes
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
To win customers and keep their information on file, you can utilize Zoho CRM, an all-in-one customer relationship management tool that works with all popular communication methods. In addition, we may offer our clients the ability to produce their own quotes. Actually, this is the issue that customer relationship management software was designed to address.
What is your favorite aspect of this product?
One of Zoho CRM's strongest points is the ease with which it may be integrated with other platforms and software. Zoho CRM also provides a wide variety of channels for interacting with clients.
What do you dislike most about this product?
The price and overall quality of the service may be enhanced. It's also true that there's nothing I've ever wanted to do but have been unable to. More reasonable pricing and a better user experience would be fantastic.
What recommendations would you give to someone considering this product?
As a corporate sales representative, Zoho has made it simple for me to stay in touch with all of our clients and to monitor the accounts assigned to me on a regular basis.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
