What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Evija P.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
One of the best options for CRM with a great price
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho in general offers many services for different departments, and CRM is one of them, so I would look from that perspective, that it is a wider use, Zoho One is a one-stop shop for different company needs.
What is your favorite aspect of this product?
I like that all the apps are linked, which makes the information flow easy.
What do you dislike most about this product?
It's the implementation that is hard. The manuals are outdated and CS is hard to reach out to.
What recommendations would you give to someone considering this product?
You definitely need somebody who is able to set it up and service full time.
Pros
- Respectful
- Efficient Service
- Caring
- Saves Time
Cons
- Less Effective Service
Sachin G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Amazing customization but the UI lacks speed.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The platform is budget friendly and has got some amazing capabilities in terms of customization and integrations but the competitors are doing a better job in the market.
What is your favorite aspect of this product?
Clearly, customization wins the race but other features like forecasting and funnel management are good too.
What do you dislike most about this product?
The UI - Its speed needs to get better. Its a barrier on productivity.
What recommendations would you give to someone considering this product?
Go for it but if you've got money, there are definitely better systems out there.
Pros
- Trustworthy
- Transparent
- Caring
- Client Friendly Policies
Cons
- Under Delivered
Siddhartha J.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jan 2023
Zoho has the best CRM & HR tool.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho Interface and it's ease of use makes Zoho CRM best in class. Quick resolution and customer service makes Zoho stand out from it's competition.
What is your favorite aspect of this product?
Account management and attendance portal, Zoho Marketing and CRM hierarchy is favourite.
What do you dislike most about this product?
Everything is fine, need dark mode and more accessibility features.
What recommendations would you give to someone considering this product?
Must try and buy ! Easy to use and Efficient.
Pros
- Inspires Innovation
- Caring
- Saves Time
- Fair
Cons
- Commodity Features
