What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
virgilio b.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2024
Great product with steep learning curve
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Haven't tried similar products but customizations in Zoho is great and fits all customer needs
What is your favorite aspect of this product?
Project managements because I can easily track the status of my projects from onboarding to completion
What do you dislike most about this product?
loading times can be a bit slow sometimes especially when loading big documents
What recommendations would you give to someone considering this product?
I can recommend this to those business who has various task monitoring with different staffs and easy sending documents to clients via Zoho sign
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
MD S.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM stands out from other CRM products in several key areas: 1) Affordable Pricing 2) Comprehensive Feature Set 3) AI and Automation Capabilities 4) Global Availability and Customization 5) Mobile Accessibility
What is your favorite aspect of this product?
One of my favorite aspects of Zoho CRM is its extensive customization capabilities. It allows businesses to mold the CRM system to fit their unique needs, which is particularly valuable for companies with specific workflows or niche requirements. From custom fields, modules, and layouts to advanced automation and workflow rules, Zoho gives users the flexibility to tailor nearly every aspect of the platform.
What do you dislike most about this product?
One of the potential downsides of Zoho CRM is its learning curve, especially for users new to CRM systems. Additionally, customer support in the lower-tier plans may not be as responsive or robust compared to premium plans or other CRMs. Some users may find it difficult to get immediate assistance without upgrading to higher-priced plans, which can be frustrating when encountering technical issues or trying to navigate complex features.
What recommendations would you give to someone considering this product?
1) Invest Time in Training and Setup 2) Utilize Automation Early 3) Make Use of Zoho’s AI (Zia) 4) s your business grows, periodically review how you’re using Zoho CRM. The platform is highly customizable, and as your needs evolve, your CRM setup should evolve too. Revisit your automations, workflows, and reporting regularly to ensure they align with your goals.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Umberto L.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2024
A Perfect CRM Software For Business
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
While it's a great lead generation solution, it also houses top CRM features.
What is your favorite aspect of this product?
Managing and handling CRM features is easy. With this tool we push business sales thanks to Lead Generation Capabilities.
What do you dislike most about this product?
Well, no issues to think of Zoho CRM has been great.
What recommendations would you give to someone considering this product?
I'm recommending Zoho CRM for lead generation. It is the best and comes at a cost most businesses can afford.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
