What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Samir P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Fantastic Product to used for the Enterprise.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho has one stop solutions i.e LMS, Requirement Tracking, Vault, Task management etc many useful features for the daily routine operations. Useful reporting's too.
What is your favorite aspect of this product?
Task Management with Billable and non-billable, LMS & Vault are favorite aspect of this product.
What do you dislike most about this product?
Nothing for now. Everything is as per expectations.
What recommendations would you give to someone considering this product?
It is one stop solutions for small, medium level organization I feel. And if very well managed with more customization in case if require which specific to the requirement of different nature of organization than this product is best match which will meet their requirement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lisa P.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2023
Super easy to implement with standard plan
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
As we just started to automate our processes for CRM, we needed something that we could grow gradually without needing customized training and customizable dashboards. We needed an easy follow-through from start to finish. We also only needed ONE user now, so we didn't need a pricey, complicated system.
What is your favorite aspect of this product?
We have a WordPress site....and zoho so easily integrated into the site - no bridge product needed, no necessary for a programmer, and all the forms on the site easily populated to be able to begin a customer list for follow-through and to start email campaigns.
What do you dislike most about this product?
so far, this has satisfied my needs. However, before choosing it, I did notice that other users have complained that the customer service team was lacking. I did not need support, so I can't comment on that aspect of my experience.
What recommendations would you give to someone considering this product?
When you're choosing a CRM there are some things to think about: 1. What is the end user's technical experience? With limited experience, choose a product that's "plug and Play"....like Zoho 2. How many users do you need? What is your budget? 3. It's a fraction of the price of salesforce, and for our needs, it does everything we need it to do. Faster and easier.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Charges for Enhancements
Amar Y.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2023
Easy CRM Zoho
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
We can get many services in a single dashboard
What is your favorite aspect of this product?
Management of IT Services
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Must use this product
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Effective Service
