What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Mark D.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2023
One of the easiest CRM's to implement.. powerful!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
There are multiple aspects of Zoho CRM that differentate them from similar options. But customer service is first! NEVER have I had such valued customer service with a software product. When I ask for help, they are right there to assist. Trust me, I ask for help a lot. The next is customization. They give you a raw CRM that with very little effort, you can turn into a customized CRM that revolves around your business! To top that, the CRM is so flexible, you can constantly evolve the CRM around your evolving business model. I've changed my model a few times and each time, Zoho CRM rose to the challenge. I use mine for Real Estate!
What is your favorite aspect of this product?
The integration of contacts/leads to direct communication. Send an email, click of a button. Send a text, click of a button. Everything is right there. Plus if you are smart, you'll sign up for Zoho One and get a Zoho system that 99% of the other CRM's can't touch. Campaigns, Social Media, Books... The list goes on! Zoho is constantly adding products, thus allowing your business to adapt and expand.
What do you dislike most about this product?
I don't have many dislikes but one is the formula fields that you can build, don't let you add upon themselves. So if I generate a formula with sales price x commission, the field shows the commission. But I can't use that field in another formula, thus making formulas very long and complicated. Not something you can't over come, just a little longer to fully implement. Zoho should add a dummy field that holds that value and allows other formulas to reference that dummy field.
What recommendations would you give to someone considering this product?
Get the Zoho one suite. You will Thank me! The suite of tools is amazing. You can run your entire business off of Zoho One applications.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amar k.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Best Customer Relationship Management Tool
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM has number of best feature which makes ZOHO CRM differ from other, i am pointing few - Deal Management - Chat box - Lead Management - Contact Management - Great understanding with DASHBOARD and analytics
What is your favorite aspect of this product?
There are number of favorite aspect of Zoho CRM, I am explaining few, - First is DASHBOARD, Dashboard help you give understanding of whats going on. There is great feature we can customize our DASHBOARD as per our requirement. - AI Assistant Zia , I loved this feature - Awesome support for 3rd Party Software integration like Microsoft 365, which helps to manage things quite easy. - UI/UX I loved it - Deal Management and Lead Management quite easy and understandable
What do you dislike most about this product?
Zoho CRM is doing great in its area. Every product has some improvement. I personally feel that sometime Dashboard loading tooks more then expected time.
What recommendations would you give to someone considering this product?
I have only one recommendation that Zoho CRM has to improve Dashboarding loading issue which comes intermitted not every time,
Pros
- Trustworthy
- Efficient Service
- Respectful
- Fair
Beverly W.
- Role: Industry Specific Role
- Industry: Utilities
- Involvement: End User of Application
Submitted Jan 2023
The Features of Zoho CRM Are Fantastic
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The incredible features of Zoho CRM and reliability of Zoho CRM has been making a very impressive customer relationship management software. The support team of Zoho CRM has been so resourceful.
What is your favorite aspect of this product?
I like how organized this customer relationship management software. Zoho CRM has an intuitive interface that works very for us. the customer support team of Zoho CRM has been incredible to us.
What do you dislike most about this product?
The support team of Zoho CRM has been making it easy for us when using this customer relationship management software. Zoho CRM has the best features. Zoho CRM is highly impressive and flawless.
What recommendations would you give to someone considering this product?
I am impressed by the incredible features of Zoho CRM. I highly recommend Zoho CRM because it will keep you closer to your customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
