What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Mario K.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
Zoho CRM keeps customers with you
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is an excellent alternative for customer relationship management in any company, in our case Zoho CRM represents an excellent solution when it comes to properly track our clientele, keeping us close to them and knowing what they need and thus being able to promote our products and services in a much more effective way, also improving customer retention which is extremely beneficial for our company.
What is your favorite aspect of this product?
The sales reports through Zoho CRM give us an excellent perspective of how things are performing at the sales level, allowing greater control and supporting the accounting structure. Customer relations have been improved since using Zoho CRM, with all its functions and alternatives it provides a lot of security in its use. Our teams are much more organized since Zoho CRM came to our company.
What do you dislike most about this product?
In terms of operation is excellent, but we think that its interface could be improved and be a little more modern for these times, however, does not affect its usability is purely an aesthetic issue. We would like it to be possible to upload files in bulk at times, it would help us save a lot of time and money if so. It requires much more extensive integrations than it already has, this in order to enrich the tool.
What recommendations would you give to someone considering this product?
Zoho CRM is perfect for small and medium-sized companies that are adapting to the customer relationship management system and need an economical and functional tool, which does not give a lot of problems. Zoho works excellently and is a very useful tool for all companies, its functions are explained with simplicity and it fulfills each of the features offered in its packages at an excellent cost.
Pros
- Trustworthy
- Inspires Innovation
- Saves Time
- Respectful
Praveen P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
ZOHO is a problem solver and finest tool
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Pricing, support, and the usability of the ZOHO software helped us to utilize the team's capability even during those difficult times, and we are still using that software even though we are working from the office right now because we discovered that using those tools helps us to deliver better results by reducing a lot of manual work in tracking and communications.
What is your favorite aspect of this product?
Pricing, support, and the usability of the ZOHO software helped us to utilize the team's capability even during those difficult times, and we are still using that software even though we are working from the office right now because we discovered that using those tools helps us to deliver better results by reducing a lot of manual work in tracking and communications.
What do you dislike most about this product?
They should provide one demo plan or starter plan that anyone can try and use for free for a few days, and only if they find it useful or suited to their company's needs should they be willing to pay for it.
What recommendations would you give to someone considering this product?
To utilize ZOHO, don't seek reviews or suggestions. I made the same mistake and wasted nearly two months trying to make a decision and obtain approval from my hierarchy. Simply use it, and I am confident you will be surprised by the depth of the ZOHO products.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Warren M.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Nov 2022
Feature rich and easy to use
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
There are so many apps available with Zoho and Zoho CRM that integrate well.
What is your favorite aspect of this product?
The number of apps and ease of use with the products.
What do you dislike most about this product?
Integration with third-party apps is not great and could use improvement.
What recommendations would you give to someone considering this product?
I would recommend getting the entire Zoho one suite.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
