What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Rúben R.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
Full of features but will charge for every detail
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Centralized CRM operations with everyting well connected
What is your favorite aspect of this product?
Full featured solution
What do you dislike most about this product?
to costy to have everything implemented
What recommendations would you give to someone considering this product?
check what you really need about CRM software and check the cost effectiveness of each software
Pros
- Enables Productivity
- Security Protects
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Charges for Enhancements
- Less Transparent
Amit D.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2022
Zoho is very easy to use. Awesome product!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Its user interface is pretty cool. Very easy to navigate.
What is your favorite aspect of this product?
User interface.
What do you dislike most about this product?
None as of now.
What recommendations would you give to someone considering this product?
I highly recommend this product who is looking for something innovative, easy to use and at an economical deal.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Kayleigh S.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted May 2022
One of the most effectiveCRM tools available today
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It is a program that has more functions and a good price.
What is your favorite aspect of this product?
The best part about the pricing is that it's flexible. Great features are included in this CRM software for sales. It's easy to integrate with the rest of the ZOHO lineup. An excellent user interface for seeing and updating the lead summary Allow for the integration of GTM.
What do you dislike most about this product?
Analytics with a Limited Scope AI is lacking in insights. There is no integration that is direct with WhatsApp.
What recommendations would you give to someone considering this product?
It is quite innovative, despite having a wide interface, it is easy to adapt to its functionality, and it really is a good choice to improve business success. Zoho CMR is a practical program that allows for effective marketing, it is a fairly robust solution and has ideal plans and editions for every need to use, it is a solution that is fairly robust, and it has ideal plans and editions for every use need.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service
