What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Alexandria H.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2022
"The greatest CRM I've ever used"
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It has almost all the functions, it is a very complete program. in this it differs from other programs.
What is your favorite aspect of this product?
As a result of using Zoho CRM, we're able to go above and beyond our customers' expectations when it comes to customer management as well as the customer attention given during support periods. Customer service is at the heart of many business endeavors, and the platform plays an important role here. Our customers' information is always accessible, and we can come up with creative means of bringing in new ones.
What do you dislike most about this product?
The platform's absence of a presentation management tool limits its usefulness as a sales training tool. As a result, new salespeople have had to learn the Zoho CRM system and its organizational systems before they can begin selling. The ability to accomplish this without leaving the Zoho CRM system would be much more useful.
What recommendations would you give to someone considering this product?
Zoho CRM's extensive customer care and online technical support features helped us enhance and retain our client connections. Because it only costs $ 12 a month, a business may make big changes to how it handles its customer lists and operations.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
Brian K.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted May 2022
Easy to use. Fantastic product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho offers standalone fully-integrated solutions.
What is your favorite aspect of this product?
Multichannel sales management tool.
What do you dislike most about this product?
I don't find anything that I dislike about this product
What recommendations would you give to someone considering this product?
I will highly recommend this product because its easy to learn and use this product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cresta E.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2022
"The most customizable CRM system"
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
there are not many differences, the only problem is that the program is a bit complicated to use.
What is your favorite aspect of this product?
At the time, Zoho CRM was a fantastic CRM to work with, and it was very user-friendly for all of my staff. Adding users, assigning responsibilities, and adding any contact list were all possible. There are so many useful connectors available with Zoho that you could easily spend an entire day simply browsing the cataloge of options.
What do you dislike most about this product?
It's possible that the user interface may seem uninteresting to some if you don't know how to customize it. Obtaining information via downloading or collecting it is not always simple. When it comes to transferring leads, the same may be stated. When a transfer fails, it isn't always evident which element of the transaction has failed. Regardless, when the transfer is successful, it is a remarkable time saver. There is nothing unusual about the search process; nevertheless, I have noted that it does not always return anything back, unless you put in a very exact match.
What recommendations would you give to someone considering this product?
A practical program for marketing effectively, Zoho is a reasonably robust solution with appropriate plans and editions for every need of use, it is quite innovative, despite having a large interface it is simple to adapt to its functionality, and overall it is a good choice for improving business success.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service
