What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Esther M.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2021
It Is A Reliable Product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Its cost effectiveness differentiates it from other tools.Ease of e
What is your favorite aspect of this product?
Ease of customization.
What do you dislike most about this product?
I dislike nothing about this product.
What recommendations would you give to someone considering this product?
I would recommend this product because it is the best managing software in the industry.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Caring
Darina H.
- Role: Finance
- Industry: Energy
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2021
The Most Ideal CRM Software
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
To use Zoho CRM, you do not need to install a server in your company and incur extra costs. Take advantage of Zoho CRM's ready integrations with popular programs such as Google Adwords, Facebook Microsoft Office. Integrating is now much easier than you think.
What is your favorite aspect of this product?
Another of the most well-known cloud-based customer relationship management applications in the industry is Zoho CRM. Zoho CRM, one of the most user-friendly CRM solutions on the market; It stands out with its reasonable price range, competitive features and practical cloud services. From CRM packages to e-mail marketing, from social media management to managing business process flows, it is possible for customers to perform many tasks through a single platform.
What do you dislike most about this product?
Disadvantages - Difficulty in integration process, Poor customer service.
What recommendations would you give to someone considering this product?
Use Zoho CRM continuously for free for up to 3 users! You can use the Zoho CRM system with prices starting at 22 USD/User per month.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Fair
Cons
- Less Inspiring
- Less Transparent
Aadeeb S.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Aug 2021
Economical & Feature-Rich CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is one the most preferred CRM solutions for small to mid-size business enterprises. It offers a stellar feature set, gamification modules & powerful email marketing tools at the most competitive prices in the market. Zoho CRM allows us to run multiple campaigns, automate the workflows and streamline the lead nurturing/ scoring process. Performance management is what makes Zoho stand out from the existing contemporaries. It enables us to make accurate forecasts, regularly follow-up with customers and integrate territory management that gives better visibility & practicality to our sales cycle.
What is your favorite aspect of this product?
I shall prefer Zoho CRM for its superb integration & the ease of customization features. It gives us the ability to create custom fields and objects. Organizing & filtering the data is no more a task now. We can effortlessly automate entries of time-consuming data, check the status of leads in pipeline, prioritize them by assigning scores and initiate omni-channel interaction with our customers. Also, Zoho offers excellent integration capabilities not just with the a host of other Zoho products but also with the third party applications. We have even set up email marketing automation for a negligible fees.
What do you dislike most about this product?
Zoho CRM is a kind of steep learning curve for us. It offers limited guidance and deficient support documents on the usage and applications of Zoho CRM & its tools. We often get struck while finding solutions using the help database. Technical support team is lacking as well. I really had an awful experience contacting their customer care team once. Also, I would suggest them to improvise and simplify the social integration process at Zoho CRM.
What recommendations would you give to someone considering this product?
Zoho is a must have CRM tool for small & mid-scale business enterprises. It offers an array of functional features at the most economical cost. You may compare it with the other big players like - Hubspot, Pardot etc and Zoho will excel in most of the categories including cost, performance management & lead nurturing.
Pros
- Performance Enhancing
- Efficient Service
- Saves Time
- Generous Negotitation
