What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Aravind K.
- Role: Consultant
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Apr 2021
Effective CRM platform
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
In Zoho CRM every opportunity can be tracked and controlled and have a keen record from the lead to the sale process.
What is your favorite aspect of this product?
Various filters options given that allows us to view the data in different and take proper decisions. The tasks can be well managed.
What do you dislike most about this product?
API integrations and the customization of modules.
What recommendations would you give to someone considering this product?
Zoho is definitely a value-creating software especially for startups and medium-sized organizations. It can be used in the well-established organization as well.
Pros
- Reliable
- Unique Features
- Efficient Service
- Client Friendly Policies
Sashah C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Marketing Management is Easy via Zoho CRM.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM has effective CRM impact to any business and easy to use.
What is your favorite aspect of this product?
CRM cpabilities to the easy of manipulation of the features.
What do you dislike most about this product?
No much to dislike easy tool and simple to set all the features.
What recommendations would you give to someone considering this product?
Zoho CRM analytics are productive, and the management of various marketing operations and easy to all users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gina D.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2021
Disappointed in the cost of sending mass emails
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Full of features, but not happy with email marketing limits
What is your favorite aspect of this product?
Online, line of modules
What do you dislike most about this product?
Limit on email marking. Their advise was to use Mailchimp. I didn't want to have my contact in Zoho and also have Mail Champ for bulk mail.
What recommendations would you give to someone considering this product?
Zoho can get expensive quickly. Decide which modules you need. Not a good product if you have lost of email you want to be able to send out in one day.
Pros
- Reliable
- Efficient Service
- Effective Service
- Inspires Innovation
