What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Sanyam J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Worth using Zoho!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho has a unique ecosystem in their dashboard which adapts your in-house machinery easily.
What is your favorite aspect of this product?
Management, Organize, Easy to learn, API Integration
What do you dislike most about this product?
Limited calls to API, Dashboard takes time to navigate
What recommendations would you give to someone considering this product?
Great product for all businesses.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Caring
Jay T.
- Role: Student Academic
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Mar 2021
Easy to use, with all features
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The most benefit of Zoho is customers' support in this product. The cost is very nominal to use it with compare to functionality.
What is your favorite aspect of this product?
It is very useful for small businesses with a low budget it is providing great service. There are many functionalities that cover customer service, marketing, inventory management.
What do you dislike most about this product?
Almost all the functionalities are cover in Zoho, but it is required to add some more reliable and smooth work while importing the data to zoho.
What recommendations would you give to someone considering this product?
If you are starting with a small business and need management of customers, employees, marketing then it is the best software to use.
Pros
- Helps Innovate
- Enables Productivity
- Inspires Innovation
- Caring
Ricky M.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2021
Excellent customer connection platform
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I have no experience from similar products.
What is your favorite aspect of this product?
I like this product because it has enabled us to use the right channels for connecting to our customers. All our social media platforms are effectively managed and we can get notifications instantly when clients commend on our products and services.
What do you dislike most about this product?
This product has never failed us in any day since we started using it in our organization.
What recommendations would you give to someone considering this product?
I highly recommend this great product to any company for effective customer relations.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service
