What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Ajit K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Zoho CRM, best of mid-size organization
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The main thing about Zoho CRM is the pricing, it's cheap and feature enrich compare to others such as Hubspot
What is your favorite aspect of this product?
The leads and contacts can be defined seperately and you can mail your existing customer in bulk within the CRM
What do you dislike most about this product?
its confusing when you have to use the import the data in the CRM and tag in the campaign
What recommendations would you give to someone considering this product?
Go for it, it's cost efficient and you will find most of the features in it, best part is Zoho has all the suite which a sales and marketing team needs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Moises R.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Aug 2024
Somewhat expensive, but with almost unlimited uses
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
One of the most notable features of Zoho is the number of tools or applications it has. I remember that until the moment we stopped using Zoho one had about 35 apps that supported different functions and applications. Very useful indeed.
What is your favorite aspect of this product?
I think one of the things I like the most about Zoho is the way in which you can synchronize the modules with each other, and the ability to customize because in the work model we were in we needed to establish several channels of attention and that in turn these channels were related to each other by an “order” and Zoho CRM made it possible.
What do you dislike most about this product?
At the time of making mobile messaging campaigns it was difficult to find an API that was compatible with ZOHO, at that time (2022) there was only one that was exclusive to ZOHO called “smooth messenger” and it was still in beta phase. It was the tool that we also had integrated to carry corporate whatsapp conversations with customers.
What recommendations would you give to someone considering this product?
First investigate the needs to understand that Zoho is a robust CRM is a crm that works much better in companies or projects with a complex business system. It requires different channels of attention not only by social networks, phone numbers but they need communication by chatbots on web page, attention of an IVR by phone, automated communications by Whatsapp Corporate. Mass mailing campaigns. Companies or projects with different departments established with different area leaders.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Seemaa P.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Great to use, time saving
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM offers extensive customization options, allowing users to tailor the CRM to fit their specific business processes. This includes customizable modules, fields, layouts, and workflows, which can be adapted to meet unique needs and preferences.
What do you dislike most about this product?
One aspect of Zoho CRM that some users find challenging is its complexity and learning curve. Due to the extensive customization options and robust feature set, new users may initially feel overwhelmed. Navigating through all the settings and configurations to get the CRM set up exactly right can take time and effort.
What recommendations would you give to someone considering this product?
while Zoho CRM is generally known for its affordability, add-on costs for advanced features or integrations can add up, potentially impacting the overall cost-effectiveness if many additional functionalities are needed.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
