What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Gianna M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Opportunity Identifying Solution.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Excellent sales forecasting tool and account management its easy.
What is your favorite aspect of this product?
Zoho CRM redirects the entire sales team to the right productive direction.
What do you dislike most about this product?
Nothing at all for the tool and its flexible features.
What recommendations would you give to someone considering this product?
Easy platform among the CRM solution and the dashboard its clean with different features for effective marketing process manageent.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alisson L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2020
Maintain a professional relationship with clients.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It integrates more easily with Mailchimp than with other CRM platforms and it is more detailed in the sales process. Provides more advanced tools and features for successful business troubleshooting. As a solution for marketing and sales this software is more optimized, in addition CRM platforms tend to be very complicated to implement and use, with Zoho CRM there is not such a steep learning curve. It has more detailed reports giving us a 360 degree perspective on the company's sales.
What is your favorite aspect of this product?
A big plus point is the price it offers, arguably much cheaper than Hubspot which has similar features. I like that it has accounting functions so that I can better keep track of customer accounts. The reports are very detailed and organized in tables that are related to each other and can have a better interpretation for commercial analysis. I love the idea that I can make calls so I can stay in touch with clients more than just IM or email.
What do you dislike most about this product?
Zoho CRM should completely redesign its interface, from my experience you have to navigate a lot to find certain functions within the platform, sometimes being confusing. It may take some getting used to, however a more practical and intuitive design would be the final detail to consider it perfect. Despite that small detail, I still maintain the idea that this is a very complete good CRM software.
What recommendations would you give to someone considering this product?
You can test this tool by integrating it with other platforms but you can also integrate it with zoho platforms for better performance. With this CRM platform you can create campaigns, manage contacts, contact potential clients, generate reports and also create forms, it is an all in one.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Priyah M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Sales Pipeline Management Solution.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Great way of viewing a complete sale circle and even sales pipeline.
What is your favorite aspect of this product?
High functional options like opportunities identification.
What do you dislike most about this product?
Not much for me, i see all its well with the tool.
What recommendations would you give to someone considering this product?
Zoho CRM is a functional sales management software with easy features and the analytics are extremely good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
