What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Priyah M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Sales Pipeline Management Solution.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Great way of viewing a complete sale circle and even sales pipeline.
What is your favorite aspect of this product?
High functional options like opportunities identification.
What do you dislike most about this product?
Not much for me, i see all its well with the tool.
What recommendations would you give to someone considering this product?
Zoho CRM is a functional sales management software with easy features and the analytics are extremely good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ruth M.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2020
It's excellent in creating leads and opportunities
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It is easy to operate. It is able to create leads and opportunities easily. All the customer's informations are stored at one place for easier retrieval.
What is your favorite aspect of this product?
Tagging contacts. Social media integration.
What do you dislike most about this product?
No dislike.
What recommendations would you give to someone considering this product?
I would recommend it because it is very affordable. It helps us to remember deadlines and due dates. It helps in bringing people together.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Patriciah N.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Aug 2020
It effective and saves time.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It has greatly helped to increase productivity. Its revenue increases per salesperson. It is very effective in handling emails communications. It has efficiently helped in managing data.
What is your favorite aspect of this product?
Better customer satisfaction. Tactical decision making. Manages sales,marketing and support in one crm platform.
What do you dislike most about this product?
It has a great offer in improvement of customer retention, and so far I don't have any difficulty when using it. It is the best.
What recommendations would you give to someone considering this product?
It help in conversing in real time with customer and prospects. It gives my sales team the perfect set of apps to help close more business deals in less time. It is easily customizable to meet the specific needs of any business type and size.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
