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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
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Use this template to record the roles and responsibilities of your chatbot support team.
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Marketing & Advertising Customer Relationship Management Technology Report
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Local Government Customer Relationship Management Report and Review
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Many of the organizational changes wrought by COVID-19 are here to stay: enact a plan to adapt to them successfully.
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After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block’s departure, Gavin Patterson’s...
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While completing a record FY2020, Salesforce announced the acquisition of Salesforce Ventures–funded Vlocity, a leading provider of industry-specific cloud and mobile...
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SaaS-based customer relationship management company Kustomer announced that it has raised $60 million to improve customer support experience by providing buyers’...
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Salesforce recently announced during Dreamforce 2019 the introduction of Customer 360 Truth. The product aims to stitch together customer information from marketing,...
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