Tagged - incident management

GDPR RACI Chart

Assign responsibilities and deadlines for the GDPR compliance process.

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

Incident and Problem Management Communication Deck

Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....

Incident Severity Assessment Tool

Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...

Academy: Operations Management | Phase Two

Define and Validate the Service Level Agreements

Vendor Landscape: Emergency Incident Management Systems

With the rise of natural disasters and accidents, tribal nations must be prepared to protect and be stewards for their assets and communities through prompt and...

Emergency Incident Management Systems Vendor Shortlist Tool

Review emergency incident management software providers and build a shortlist for your tribal agency.

Emergency Incident Management Systems Vendor Landscape Storyboard

Understand the emergency incident management space including product capabilities and their limitations.

Stakeholder Analysis Tool

Use this tool to help you map concerns to the relevant stakeholders, and plan IT department effort.

Change Description Form

Use this template to outline the details of a major departmental or organizational change.
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