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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...
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This template is designed to help you build a project charter in a timely manner.
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The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization...
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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...
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This template will assist you in consolidating the outputs of your completed activities throughout the Develop an ECM Strategy and Roadmap blueprint in a professional...
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Develop an ECM strategy roadmap to enable your employees to work smart, not hard, by following Info-Tech's simple three-phase approach: scope, understand, and build.
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Use this blueprint as an introduction and guide to Info-Tech's best practices approach for modern enterprise content management (ECM).
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Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
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