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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...
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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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Microsoft’s Project Cortex is the first new service announced for its Microsoft 365 cloud service since the launch of Teams, and its aim is to use artificial intelligence...
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Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support you...
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This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
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Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...
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Use this tool to develop a content taxonomy and assign access permissions as part of your ECM strategy. The tool will assist you in defining level 1, level 2, and level 3...
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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The purpose of this template is to assist in the creation of your ECM capability governance charter. The template will help you identify and define the capability...
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