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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template will allow you to create a detailed RFP for your outsourcing agreement.
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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Google has announced a premium support plan for its cloud customers, promising a 15-minute response to the highest severity tickets. Google’s cloud has long struggled...
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Visionera’s VisionFlow provides a centralized platform to develop, maintain, and support applications and products through CRM- and service-management-oriented...
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IT organizations are becoming more reliant on managed services and products to meet internal and external needs. By understanding managed services providers, including...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Define and Validate the Service Level Agreements
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