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Use this tool to assess a proposed contract from a software vendor.
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Use this tool to assess a proposed contract from a SaaS vendor.
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Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Maintaining a single, centralized master record for each vendor is invaluable in managing the overall vendor relationship. Use this template to build a master file for each...
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Use this document to record the specific targets established with the vendor for a specific service or product relationship.
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An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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