Tagged - SLA

Software Terms & Conditions Evaluation Tool

Use this tool to assess a proposed contract from a software vendor.

SaaS Terms and Conditions Evaluation Tool

Use this tool to assess a proposed contract from a SaaS vendor.

Internal SLA Executive Summary Presentation Template

Summarize the achievements and next steps from the initial SLA project in this eye-catching template.

Internal SLA Maturity Scorecard Tool

Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.

Improve IT-Business Alignment Through an Internal SLA – Executive Brief

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Vendor File

Maintaining a single, centralized master record for each vendor is invaluable in managing the overall vendor relationship. Use this template to build a master file for...

Performance Metrics Tracking Document

Use this document to record the specific targets established with the vendor for a specific service or product relationship.

Issue Log Template

An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...

Service Catalog Requirements Tool

Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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