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SMMPs reduce complexity and increase the results of enterprise social media initiatives. SMMPs integrate with a variety of different social media services, including...
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This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
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Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
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Review your SaaS contracts to leverage your unique position during negotiations and find substantial cost savings.
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Software delivery teams must enable the organization to react to market needs and competitive changes in order to improve the business’ bottom line. Instill the proper...
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Build a compelling business case for the procurement of an enterprise application that demonstrates the drivers for decision making in your organization, provides...
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a...
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A company’s web presence is its front face to the world. Ensuring you have a well-defined strategy in place for web content management and web analytics is critical to...
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Organizations make large investments towards enterprise applications to enable and support business growth but are not fully leveraging their investment. They face...
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