Email Grief Survey

Email volume is often a problem for organizations. Use this survey to determine what the nature of the problem is and whether IT can provide a technical solution to...

Email Intervention Survey

Changes to how email fits into enterprise communication must be handled carefully. Test the user and IT-based changes in a short pilot, as described in slides 28 to 31 of...

CSM Platform RFP Template

A Request for Proposal allows an organization to provide vendors with a detailed account of the requirements and the expected capabilities of the desired suite. Create a...

Content Retention and Disposition Schedule Template

This tool will help you develop a retention and disposition schedule for the information in your enterprise.

Software Testing Strategy and Risk Assessment

With finite resources and infinite testing possibilities, software testing must be driven by a strategy unique to the project and application environment. Use this tool...

Take Stock of Existing Data Inventory

Taking stock, or mapping out an existing data inventory terrain is important to understand where the organization is strong, and where there are gaps. This identification...

User Acceptance Testing Defect Log Template

Documenting defects during user acceptance testing can aid in quick issue resolution. Use the user acceptance testing defect log to track and record defects are they are...

Use Case and Test Case Matrix

QA testers rely on test cases that are both detailed and easy to follow in order to accomplish application testing successfully. Save time and effort by leveraging use...

IT Time Tracking Tool

Use this tool to map employees to the roles they perform. Estimate the number of employees needed to meet present or future workloads and identify where the organization...

Visual Designer

The Visual Designer is responsible for the end-to-end process of transforming complex product requirements into visually stunning and highly functional user interfaces.
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