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This blueprint will help you develop an action plan to pilot enterprise service management.
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This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you understand enterprise service management (ESM) concepts, determine the...
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This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you determine your current state for enterprise service management.
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This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...
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Follow Info-Tech's straightforward best practices to rapidly build an IT recognition program that drives team effectiveness – without the big financial or time investment.
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This phase will walk you through the data collection necessary to understand the current perceptions around recognition practices in the organization and determine the...
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This phase of the blueprint will help you to develop the structure and processes to enable effective recognition in your IT organization.
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The final phase of the blueprint will provide all the steps needed to rapidly build and roll out a recognition action and sustainment plan, including training managers to...
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This trend report will introduce emerging technology trends for 2019, their impact, and a framework for navigating them.
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Read this section of the report to learn about distributed applications and their impact on the technological landscape.
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