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Implement Lean Management Practices That Work – Phase 4: Design Leader Standard Work and Operating Rhythm This phase will help you determine the activities required of all leaders and plan out activities.
Create a Service Management Roadmap – Phases 1-4 This blueprint will help you develop a roadmap for your service management program.
Create a Service Management Roadmap – Phase 1: Launch Project This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
Create a Service Management Roadmap – Phase 2: Assess the Current State This phase will help you assess multiple aspects of your service management program to establish the current state.
Create a Service Management Roadmap – Phase 3: Identify the Target State This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
Create a Service Management Roadmap – Phase 4: Build the Roadmap This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
2020 CIO Priorities Report – The Five Priorities Use Info-Tech's 2020 CIO Priorities Report to ascertain, based on our research, what areas of focus for 2020 are critical for success in adopting emerging technologies.
2020 CIO Priorities Report – Priority 1: Refine and Adapt Processes Learn about how processes can make or break your adoption of emerging technologies.
2020 CIO Priorities Report – Priority 2: Re-Invent IT as Collaboration Engine Learn about how IT can transform its role within the organization to optimize business value.
2020 CIO Priorities Report – Priority 3: Acquire and Retain Talent for Roles in Emerging Technologies Learn about how IT can attract and keep employees with the skills and knowledge needed to adopt these technologies for the business.

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