Infrastructure & Operations
End-User Computing
Featured Blueprints
July 04, 2023
Unified communication as a service (UCaaS) brings several tools into one platform to provide seamless voice, video, chat, collaboration, sharing, a...
May 29, 2023
If virtual and hybrid events are becoming standard forms of delivering content in your organization, use Info-Tech’s material to help define the sc...
May 15, 2023
The endpoint management market is an ever-expanding and highly competitive landscape. The market has undergone tremendous evolution in the past yea...
February 03, 2023
There are three primary goals when deploying Microsoft 365: productivity, security and compliance, and collaborative functionality. Of course, all ...
January 14, 2025
For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. ...
February 06, 2024
Review the five priorities in this report to identify which resonate with your own infrastructure priorities for 2024.
December 22, 2023
Microsoft 365 is as difficult to wrangle as it is valuable. Leverage best practices to produce governance outcomes aligned with your goals.
August 22, 2023
Collaboration is as much an art as a science. IT can help users collaborate more effectively in Teams by removing friction – while still maintainin...
July 04, 2023
Unified communication as a service (UCaaS) brings several tools into one platform to provide seamless voice, video, chat, collaboration, sharing, a...
May 29, 2023
If virtual and hybrid events are becoming standard forms of delivering content in your organization, use Info-Tech’s material to help define the sc...
May 15, 2023
The endpoint management market is an ever-expanding and highly competitive landscape. The market has undergone tremendous evolution in the past yea...
February 03, 2023
There are three primary goals when deploying Microsoft 365: productivity, security and compliance, and collaborative functionality. Of course, all ...
January 14, 2025
For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. ...
February 06, 2024
Review the five priorities in this report to identify which resonate with your own infrastructure priorities for 2024.
December 22, 2023
Microsoft 365 is as difficult to wrangle as it is valuable. Leverage best practices to produce governance outcomes aligned with your goals.
August 22, 2023
Collaboration is as much an art as a science. IT can help users collaborate more effectively in Teams by removing friction – while still maintainin...
Resources
I&O Process Management
Featured Blueprints
December 13, 2023
Use this Info-Tech approach to get your capacity under control and provide increased availability. Observe, Manage, and Model.
November 29, 2023
Use this blueprint to implement or improve your hardware asset management practices, one step at a time.
July 24, 2023
A lot of organizations think of digital transformation as just an investment in technology, with no vision of what they are trying to achieve or tr...
June 15, 2023
Many organizations’ day-to-day IT operations are tactical and reactive. This needs to change in order to transform. The IT team needs to become str...
March 14, 2025
Ensuring IT infrastructure keeps pace with constant technological change is not just a technical challenge but a strategic imperative – falling beh...
December 12, 2024
Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
April 11, 2024
AI and IT automation are becoming a necessity for managing complex organizations and for speed and agility of response. This research is designed t...
March 14, 2024
Microsoft 365 Copilot has capabilities to revolutionize the ways users interact with tools such as Word, Excel, PowerPoint, Outlook and Teams. It i...
December 13, 2023
Use this Info-Tech approach to get your capacity under control and provide increased availability. Observe, Manage, and Model.
November 29, 2023
Use this blueprint to implement or improve your hardware asset management practices, one step at a time.
July 24, 2023
A lot of organizations think of digital transformation as just an investment in technology, with no vision of what they are trying to achieve or tr...
June 15, 2023
Many organizations’ day-to-day IT operations are tactical and reactive. This needs to change in order to transform. The IT team needs to become str...
March 14, 2025
Ensuring IT infrastructure keeps pace with constant technological change is not just a technical challenge but a strategic imperative – falling beh...
December 12, 2024
Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
April 11, 2024
AI and IT automation are becoming a necessity for managing complex organizations and for speed and agility of response. This research is designed t...
March 14, 2024
Microsoft 365 Copilot has capabilities to revolutionize the ways users interact with tools such as Word, Excel, PowerPoint, Outlook and Teams. It i...
Resources
Networks & Data Center
Featured Blueprints
February 21, 2024
Cloud costs may be unexpected or higher than expected due to factors such as data egress costs, storage costs, or fluctuating usage patterns. Payme...
February 20, 2024
The evolving landscape of AI development and hosting methods will have a significant impact on IT teams and managed infrastructure. Balancing AI in...
December 22, 2023
Microsoft 365 is as difficult to wrangle as it is valuable. Leverage best practices to produce governance outcomes aligned with your goals.
November 30, 2023
Use the Info-Tech approach of identify, assess, and align your backups with your organization’s data protection requirements.
November 01, 2024
When an incident occurs, you need access to the information that will help you find issues quickly and before customers are affected. To achieve th...
June 06, 2024
For many organizations, jumping on the cloud bandwagon has not translated into immediate cost savings. Complex pricing models, misallocation of res...
March 28, 2024
The process of selecting alternative network solutions involves considering factors such as scalability, performance, cost-effectiveness, and techn...
March 01, 2024
Edge computing could give your business a competitive advantage by reducing latency while increasing privacy and reliability. But ensure you have a...
February 21, 2024
Cloud costs may be unexpected or higher than expected due to factors such as data egress costs, storage costs, or fluctuating usage patterns. Payme...
February 20, 2024
The evolving landscape of AI development and hosting methods will have a significant impact on IT teams and managed infrastructure. Balancing AI in...
December 22, 2023
Microsoft 365 is as difficult to wrangle as it is valuable. Leverage best practices to produce governance outcomes aligned with your goals.
November 30, 2023
Use the Info-Tech approach of identify, assess, and align your backups with your organization’s data protection requirements.
November 01, 2024
When an incident occurs, you need access to the information that will help you find issues quickly and before customers are affected. To achieve th...
June 06, 2024
For many organizations, jumping on the cloud bandwagon has not translated into immediate cost savings. Complex pricing models, misallocation of res...
March 28, 2024
The process of selecting alternative network solutions involves considering factors such as scalability, performance, cost-effectiveness, and techn...
March 01, 2024
Edge computing could give your business a competitive advantage by reducing latency while increasing privacy and reliability. But ensure you have a...
Resources
Operations
Featured Blueprints
November 22, 2023
Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build...
April 21, 2023
You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualize...
April 10, 2023
Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the res...
April 10, 2023
Reduce costly downtime with a right-sized testing program that improves IT resilience.
October 15, 2024
The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to re...
May 03, 2024
This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT se...
April 17, 2024
You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical system...
March 07, 2024
Understand key trends and differentiating features in the business continuity management (BCM) software marketspace to help you find the right fit.
November 22, 2023
Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build...
April 21, 2023
You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualize...
April 10, 2023
Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the res...
April 10, 2023
Reduce costly downtime with a right-sized testing program that improves IT resilience.
October 15, 2024
The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to re...
May 03, 2024
This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT se...
April 17, 2024
You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical system...
March 07, 2024
Understand key trends and differentiating features in the business continuity management (BCM) software marketspace to help you find the right fit.
