Infrastructure Outsourcing IBM i Scoring Tool

Use this scoring sheet to help you define and evaluate IBM i vendor responses.

Change Management Roadmap Tool

This tool is designed to help organizations plan the implementation of their standardized change management practice.

Change Management Metrics Tool

This tool is designed to help organizations record and track key metrics related to change management.

Change Management Risk Assessment Tool

This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.

Change Management Maturity Assessment Tool

This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which RFP...

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Contact Center Decision Points Tool

Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.

Infra & Ops Metrics Tracking and Reporting Tool

Leverage this tool as a reporting template.

Infra & Ops Metrics Definition Template

This template will provide the means to track data on each metric that enables full lifecycle management.
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