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Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
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Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
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This template will examine the maturity of your current audit preparedness and software asset management practices.
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This tool evaluates new technologies for inclusion on the roadmap.
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Document and prioritize projects and initiatives that will meet gaps in current SOPs.
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This template will help you create an effective licensing position and determine your compliance position.
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This template will provide you with a checklist to ensure all appropriate tasks have been completed.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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