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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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Analyze the value and readiness of emerging technologies for your organization as part of your annual technology roadmapping process.
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Quantify and compare the relative importance of various business priorities as they relate to IT infrastructure.
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Use these templates to gather information in preparation for building your infrastructure roadmap.
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This tool is designed to help IT infrastructure managers document, prioritize, and visualize the relative criticality and effort required for a portfolio of legacy...
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