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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.
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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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Stakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for...
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This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.
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ARP funding offers an opportunity for technology modernization for organizations who qualify. But don’t forget about cybersecurity – otherwise, your business that the ARP...
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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Score vendor proposals and construct a SOW for a contact center solution.
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...
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