Build a Continual Improvement Program

Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...

Configuration Control Board Charter

Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.

Configuration Management Audit and Validation Checklist

Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.

Configuration Management Diagram Template Library

Use this library to view sample workflows and a data model for the configuration management program.

Configuration Management Standard Operation Procedures

Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.

z/Series Modernization and Migration Storyboard

It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. You need to truly understand the scale and...

z/Series Modernization and Migration

It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. However, just as there is a high financial...

Scale Up vs. Scale Out TCO Tool

The Scale Up vs. Scale Out TCO Tool provides organizations with a framework for TCO.

Design Your Cloud Operations

Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational framework...
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Problem Management SOP

Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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