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IT automation tools such as Ayehu make automating easier than ever, leaving process work as the hardest part.
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Cherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource Cherwell...
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IBM has an attractive ITSM and ITAM roadmap for Control Desk. The BigFix divestiture, however, raises some pressing questions.
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IBM is divesting BigFix, Domino, Notes, and other software lines to HCL. It’s not a reason to jump ship, but do a muster drill to be safe.
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Asset Panda has announced the release of four new modules, adding service management and end-to-end asset management functionality to its core, lightweight ITAM...
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XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...
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Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, generates actionable...
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Read this Executive Brief to understand why the modern-day Operations Center is necessary to meet the business' availability demands.
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This storyboard will help you optimize your IT Operations Center for increased reliability and reduced manual repetitive work.
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This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
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