Salesforce Acquires ClickSoftware to Expand Its Field Service Management

ClickSoftware announced an agreement with the giant CRM leader Salesforce to be acquired in a $1.35 billion deal.

Ayehu Bridges Gap Between IT Ops and Sec Ops

Ayehu is working to bridge the gap between IT Operations and Security Operations. We expect to see more vendor product offerings follow suit.

Roadmap Tool

Use this lightweight tool to prioritize and track timelines, owners, progress, and more for action items and projects.

Dynatrace Files for IPO

Dynatrace has filed for an IPO. IT professionals making APM purchasing decisions may benefit from the increased transparency when Dynatrace goes public.

Rundeck Embraces Self-Service as the Future of IT Operations

Rundeck markets itself as an enabler of self-service IT operations. This marketing strategy aligns with the transition of IT operations from order-takers to engineers. But...

Puppet Bets on Continuing Complexity

Enterprise IT environments are complex – and Puppet thinks that’s not going to change anytime soon.

ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-In

ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes at...

Tools Are Easy, Process Is Hard – Ayehu’s IT Automation Solution

IT automation tools such as Ayehu make automating easier than ever, leaving process work as the hardest part.

Cherwell’s New Partner Program Will Improve Trust Between Customers and Cherwell Partners

Cherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource Cherwell...

Control Desk Continues to Woo Enterprise Clients

IBM has an attractive ITSM and ITAM roadmap for Control Desk. The BigFix divestiture, however, raises some pressing questions.
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