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This phase of the blueprint, Optimize the IT Operations Center, will help you get buy-in from business stakeholders by speaking their language.
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This tool assesses base IT Operations processes prerequisites.
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Complete this template to show the value of the Operations Center project to business stakeholders.
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Use this tool to track metrics for continual improvement.
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This phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve.
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Use this template to define accountability for IT operations processes and tasks.
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This phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement.
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Use this tool to record gaps and KPIs along with potential initiatives for improvement.
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Use this tool to prioritize initiatives, taking into account resourcing capacity.
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This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.
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