I&O Process Management

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Infrastructure Service Workflows Use this template to develop the first iteration of your service delivery process.
Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
Service Rate Sheet Use this tool to estimate the cost of repeatable infrastructure services.
Infrastructure Service Catalog Mind Map Example Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
Service Desk Technician I The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
Service Desk Technician II The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
Business Impact Analysis Tool Rank your services and systems by criticality.
Capacity Plan Template Customize this template for a ready-to-use capacity management plan.
DRP Publishing and Document Management Solution Evaluation Tool Determine the best strategy for publishing your disaster recovery plan using this tool.
Build a Business Case to Improve Change Management Quick Guide This quick guide is designed to help you build a business case to implement a change management process.