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Most organizations are good at procuring IT products, but few are truly good at acquiring infrastructure services. According to an Info-Tech survey, approximately 42% of...
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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This project outlines how to successfully implement desktop virtualization, migrating some or all of your workforce from fat clients to remote access desktops, to give...
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Your end users are embracing wireless and you can’t afford to live in the past. They’re demanding faster and more reliable wireless networks as they push the limits of...
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IT infrastructure outsourcing has become commonplace. Success requires careful planning and diligent execution.
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Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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The cloud isn’t a magic bullet for backups. Build a strategy that fits your needs and mitigates critical cloud challenges.
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IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.
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IT leaders in North American organizations suddenly charged with managing data center facilities in other countries are faced with the challenge of normalizing structure,...
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