Infrastructure & Operations - Templates & Policies

ITAM Demonstration Script Template

Create a demo script to let vendors know what functions are important for your team.

Standard End-User Entitlements and Offerings Template

A general-use template for documenting and communicating technology offerings internally.

Enterprise Device Management Strategy Template

An easily customized presentation deck to help build and communicate a clear and compelling strategy document for your key players.

IT Operations Automation Strategy Template

Use this boardroom-ready presentation template to demonstrate your approach to automation, both for your own reference and for clear communication to stakeholders.

IT Infrastructure Modernization Strategy Report Template

A valuable template intended to get management on board with your proposed strategy.

IT Infrastructure Modernization Strategy Presentation Template

A high-level executive presentation optimized for the boardroom.

Service and IT Operations Strategy and Roadmap Template​

A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.

Monitoring Capability Scale Template

Use this template to convey your current and target states on the monitoring capability scale.

Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Incident Management and Service Desk Workflows

A repository of typical workflows.
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