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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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Use this template to create a project charter to launch the configuration management project.
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Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
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Use this template to build a policy for the configuration management program.
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Use this library to view sample workflows and a data model for the configuration management program.
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This is a sample workflow that you can use as a starting point for building a process for continual improvement.
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Use this template to determine data requirements to meet use cases.
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Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.
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Use this template to design or write your transactional (ticket) satisfaction survey.
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This template will help you map out the step-by-step process to review collected feedback from your end-user satisfaction surveys, analyze the data, and act on it.
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