Infrastructure & Operations - Templates & Policies

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Service Desk Consolidation Communications and Training Plan Template Use this template to develop a communications plan for your service desk consolidation project.
Service Desk Consolidation Project Charter Template Use this template to organize the service desk consolidation project and communicate the scope and parameters.
Service Desk Consolidation Strategy Template Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
Service Desk Consolidation Stakeholder Presentation Template Use this presentation template to communicate the project to key stakeholders.
Microsoft Teams End-User Satisfaction Survey Use this survey to capture end user feedback on their collaborative use of Microsoft Teams.
Infrastructure Strategy and Roadmap Report Template Use this template to create an executive presentation for business stakeholders.
Strategic Roadmap Initiative Template Use this template to create an impactful one-pager for business stakeholders.
Financial Spend Analysis Template Envision the future and analyze constraints.
Workflow Activity: Onboarding Example Use this workflow as an example of the output of an onboarding workflow-improvement activity.
Service Desk VIP Procedures Template Use this template to document your service desk procedures for handling VIP or executive tickets.