Infrastructure & Operations - Templates & Policies

Standard End-User Entitlements and Offerings Template

Follow the blueprint activities to record standard offerings in this template. This document becomes your service catalog entries for end-user computing.

End-User Computing Ideas Catalog

This document walks you through a list of provisioning models and types of devices and operating models to facilitate your end-user computing strategy.

Device Entitlement Policy Template

This template will help you document policy for your standard, power and prestigious technologies.

ITSM Ticket Data Analysis Report

Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.

Communications Guide Poster Template

Use this poster as a visual aid to guide users toward the best communication channel for different message types.

End-User Device Management Standard Operating Procedure

This template, from the blueprints Pave the Road to Unified Endpoint Management and Simplify Remote Deployment With Zero-Touch Provisioning, will help you define the...

Zero-Touch Provisioning and Support Plan

Capture your zero-touch decision points and communicate their benefits to gain buy-in from your business stakeholders.

End-User Device Build Book Template

Document the different standard provisioning packages and device builds for your environment.

Meeting Type Decision Flowchart

Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.

Checklist: Run a Virtual or Hybrid Meeting

A handy, one-page reference to help your employees run better virtual and hybrid meetings.
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