Infrastructure & Operations

ServiceNow’s Orlando Release Focuses on AI With Now Intelligence

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital...

Overview: Zoom Phone

This note provides an overview of Zoom’s webinar on March 17, 2020, which introduced its new Zoom Phone offering.

Microsoft Announces Server-Side Encryption for Azure Managed Disks, Customer-Managed Keys Included!

Microsoft’s announcement that server-side encryption with customer managed keys for Azure Managed Disks is now available is welcome news for security-minded public cloud...

Microsoft Announces Expansion of Azure Canadian Infrastructure, Offers Data Residency and High Availability

In January, Microsoft announced what it’s calling “the largest expansion of its Canadian-based cloud computing infrastructure” since 2016. Additional availability zones...

InvGate Offers Service Desk Solution for Free to Fight Against the COVID-19 Pandemic

ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it...

Google’s G-Suite Surpasses 2 Billion Active Monthly Users

Google’s G-Suite Surpasses 2 Billion Active Monthly Users

Google Cloud Introduces a Premium Support Offering – What Took Them So Long?

Google has announced a premium support plan for its cloud customers, promising a 15-minute response to the highest severity tickets. Google’s cloud has long struggled...

Zoom Offers Range of Services to Help Combat COVID-19

Zoom has offered a range of new services to help those affected by the COVID-19 outbreak.

Zoom Shares Benefit From COVID-19 Outbreak

While the US stock market declines as rapid selloffs follow COVID-19’s global outbreak, Zoom Video shares have increased. This is because more people are choosing to work...

Financial Services – The Essential Ten-Step Guide: Building and Communicating Your CIO Strategy for COVID-19

CIOs in Financial Services will play a critical role during the COVID-19 crisis. This is an opportunity to shine. Use this plan to help you build and communicate a clear...
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