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Many of the organizational changes wrought by COVID-19 are here to stay: enact a plan to adapt to them successfully.
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It’s time for leaders to leap into action. Plan the organization's response during the critical first days of the crisis.
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This blueprint offers guidance, tools, and templates to ensure that if an emergency hits your organization, forcing your employees to work remotely, you can effectively...
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Augment your security and training program with considerations for remote users during the COVID-19 pandemic.
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COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.
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This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
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This storyboard will help you identify opportunities to provide quality and consistent customer service.
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