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Explore what to automate in order to improve infrastructure, service support, and customer experience.
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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A lightweight documentation of the service desk’s standardized processes.
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On July 19, 2024, a defective update to CrowdStrike’s Falcon software began causing Windows hosts to crash, with symptoms including bug check and blue screen errors that...
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Telecom expense management (TEM) software allows organizations to ingest, aggregate, analyze, and optimize all aspects of telecom expenses and billing.
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Utility billing systems refers to the software utilities that organizations use to process daily meter-to-cash operations, record all customer data, and conduct periodic...
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This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical systems, whether it is an...
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A guide to help you focus on honing the organization’s ability to respond to, and maintain continuity during, a power outage.
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Understand what you get in a business continuity management software solution and review trends and leading vendors.
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