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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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This template will help you select the processes that you would like to outsource.
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This template will allow you to create a detailed RFP for your outsourcing agreement.
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This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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Identify the most common decisions you will need to make and prepare for your implementation project.
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Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and Build.
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Prioritize and prepare for tool rollout plan.
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