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Choose a Right-Sized Contact Center Solution – Phases 1-3 The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW Score vendor proposals and construct a SOW for a contact center solution.
Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist Vendors Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center Architectures Establish vision and key metrics and choose a right-sized contact center architecture.
Build an Application Department Strategy – Phase 3: Communicate Your Strategy Communicate your department’s strategy to your key stakeholders.
Build an Application Department Strategy – Phase 2: Articulate Your Strategy Define your department’s strategy through your understanding of your department combined with everything that you do and are working to do.
Build an Application Department Strategy – Phase 1: Take Stock of Who You Are Consider and record your department’s values, principles, orientation, and capabilities.
Establish an Analytics Operating Model – Phase 3: Implement Your Analytics Operating Model This phase helps you implement your chosen analytics operating model. It also helps you establish an engagement model and communications plan.
Establish an Analytics Operating Model – Phase 2: Establish an Analytics Operating Model This phase introduces you to data operating model frameworks and provides steps-by-step guide on how to capture the right analytics operating model for your organization.
Establish an Analytics Operating Model – Phase 1: Define Your Analytics Needs This phase helps you understand your organization's data landscape and current analytics environment so you gain a deeper understanding of your future analytics needs.

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