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Standardize the Service Desk of Managed Service Providers Storyboard

Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...

Standardize the Service Desk of Managed Service Providers

Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...

Build Foundational Structures With Information Architecture Storyboard

A step-by-step document that walks you through how to properly address information architecture.

Survey Emails Best Practices Guidelines

The Survey Emails Best Practices Guidelines will provide you with step-by-step information and guidance on how to perform survey emails.

The ITSM Vendor Evaluation Workbook

Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...

Is a Product-Led Growth Strategy the Right Choice for My SaaS Company?

Despite the recent trends in B2B SaaS for product-led growth (PLG), many companies are failing in their PLG go-to-market strategy. Our research-based methodology gives...

Navigate the Digital ID Ecosystem to Enhance Customer Experience Storyboard

Use this primer on the Global Digital Identity Ecosystem to assess how to adopt digital ID in your value streams to drive benefits, enhance customer experience, improve...

Navigate the Digital ID Ecosystem to Enhance Customer Experience

Digital identity has many dimensions and categories, and its ecosystem's sustainability lies in the key principles it is built on. It is crucial to understand its key...

Disaster Recovery Test Plan Template

Use this template to document a DR test plan.

Disaster Recovery Testing Program Summary

Use this template to outline your organization's DR testing program.
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