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Event Management Workflow

Use this template to help define your event management handoffs to other service management practices.

Event Management Catalog

Use this tool to record your tracked events and alerts in one place. This catalog allows you to record the rationale, root-cause, and action for all your monitored events.

Event Management Cookbook

Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...

Engineer Your Event Management Process – Phases 1-3

Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.

Engineer Your Event Management Process

Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...
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Off-Field Data Reference Architecture Business Case Presentation Template

Use this template alongside Info-Tech’s Off-Field Data Reference Architecture Guide, then leverage that information to create an executive presentation and how it impacts...

Off Field Data Reference Architecture Guide

Use this blueprint to evaluate your current off field data architecture, discover data driven digital opportunities for value creation, and construct a business case to...

IT Strategy Review

IT Strategy Review

Data Retention RACI Tool

Complete this RACI matrix to determine your data retention roles and responsibilities.

Data Retention Schedule and Risk Identification Tool

Use this tool to determine your data retention schedule as well as high-risk data types and repositories
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