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This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Last week we had the pleasure of hosting the 13th annual Predictions Dinner in New York. In addition to an inspired conversation with Deloitte's Bill Ribaudo, and my first...
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Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
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Current security practices are disjointed, operating independently with a wide variety of processes and tools to conduct incident response, network defense, and threat...
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This quarter, Scott discusses trends in international trade, focusing on US-Asia relations. Chronic US trade deficits with a majority of its trade partners have harmed...
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Read our Executive Brief to understand why you should transition from a security operations center to a threat collaboration environment.
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Threat management has become resource-intensive, requiring continuous monitoring, collection, and analysis of significant volumes of event data. Implement a next-gen...
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Assess current prevention, detection, analysis, and response capabilities.
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